This Privacy Policy describes how Daro Company (“we”, “us”) collects, uses, and protects information when you use the QFlow Track mobile app (“the App”). QFlow Track helps customers follow queue tokens issued at QFlow-powered service locations.
Who we are
QFlow Track is operated by Daro Company as part of the QFlow queue management platform. If you have questions about this policy, contact us at support@alho.cloud.
Information we collect
- Account information: such as username and registration details when you create a QFlow Track account from a printed ticket or in the app.
- Queue token data: ticket letter, number, secret verification code, service/building context, and live status updates for tokens you attach to your account.
- Device information: push notification token (Firebase Cloud Messaging) so we can alert you when your token status changes.
- Camera (optional): if you scan a QR code on a printed ticket, the camera is used only to read the code; we do not store photos or video from the scanner.
- On-device cache: saved tokens, account session, language preference, and notification inbox items stored locally so the app works when a building connection is temporarily unavailable.
- Home screen widget data: active token summary shown in the iOS/Android widget is stored in the app’s shared container on your device only.
How we use information
- Verify that you own a printed queue token and link it to your account.
- Show live queue status, timeline history, and visit history in the app.
- Send push notifications and in-app alerts when your token is called, updated, or nearing expiry.
- Keep the home screen widget in sync with your active token.
- Improve reliability of the service and troubleshoot issues you report to support.
Where data is stored and processed
QFlow Track connects to a central QFlow API for account registration and login, and to local building servers (via secure tunnel URLs) for live token status. Some data is cached on your device. We do not sell your personal information.
Third-party services
The App uses Firebase Cloud Messaging (Google) to deliver push notifications. Google’s handling of device tokens is subject to Google’s Privacy Policy.
Data retention and deletion
Token and account data is retained while your account is active and as needed to provide queue tracking for your visits. You may request account or data deletion by contacting support@alho.cloud. Local cache on your device can be cleared by uninstalling the App or logging out.
Children
QFlow Track is intended for general public use at service centers. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided data through the App.
Security
We use industry-standard transport security (HTTPS) and token secret verification to protect queue data. No method of transmission or storage is 100% secure; please keep your login credentials confidential.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of the App after changes means you accept the updated policy.
Contact
Daro Company, QFlow Track
Email: support@alho.cloud
Web: qflow.alho.cloud