Queue management for modern service centers

One platform for branches, counters, displays, and customer journeys

QFlow connects central supervision with fast local service - token issuing, staff workflows, live displays, Windows clients, and mobile apps in English, Arabic, and Kurdish.

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Shorter physical queues

Organized token flow and clear displays keep waiting areas calm and predictable.

Real-time branch visibility

Dashboards, analytics, and live displays show what is happening in each building now.

Connected customer journey

Visitors follow their token on screens and in QFlow Track with notifications and timeline updates.

Central supervision

Licensing, sync, deployment, backup, and reporting stay visible from one control plane.

Platform

Features

Everything works as one system - configured per city and building, operated by staff, visible to visitors.

Kiosk and tickets

Issue tokens with service selection, optional identity fields, QR and secret-code tracking, and configurable ticket printing.

Staff call workflow

Call next, serve, hold, recall, missed, abandon, and transfer - with linked services and issuance flows.

Live displays

Lobby and service screens, merged displays, missed-token views, scrolling messages, audio calls, and video layouts.

Reports and analytics

User, monthly, queue-list, and statistical reports with exports - plus manager analytics on web and mobile.

Users and permissions

Role-based access for admins, managers, counter staff, kiosk, and checkpoint users across cities and buildings.

Sync, backup, and deployment

Bidirectional sync between central and local servers, backup visibility, and controlled package rollout to cities.

Architecture

How it works

Central visibility without slowing down every counter action at the branch.

Three operating layers

  1. 01
    Central server

    Licensing, city supervision, deployments, consolidated reporting, and cross-city health.

  2. 02
    Local city server

    Daily queue work: counters, kiosks, displays, customer status, reports, and sync.

  3. 03
    Client layer

    Windows Callpad, Kiosk, CheckPoint, public displays, QFlow Manager, and QFlow Track.

Cities connect through Cloudflare Tunnel; local APIs keep branch operations fast even when central links are delayed.

Token journey

1Issue

Kiosk or staff creates a token with letter, number, and secret tracking code.

2Wait

Queue views, live displays, and mobile status update in real time.

3Serve

Staff call, hold, recall, transfer, or complete the visit.

4Report

History, analytics, and sync keep every step traceable.

Ecosystem

Products and surfaces

Windows clients, web admin, and on-site displays share the same service rules and license model.

Desktop

Callpad

Desktop counter client: call, serve, hold, recall, missed, abandon, transfer, and session licensing.

Kiosk

Kiosk

Branch ticket issuing with service picker, optional visitor data, and printed QR or secret codes.

Verify

CheckPoint

Lookup by token, UPN, UEN, or identity for issuance status and visitor verification.

Display

Public displays

TV screens for waiting areas - called tokens, messages, merged service views, and silent video blocks.

License

License Server

Windows-side license broker with local cache so branch devices keep working during short outages.

Hardware

DS-1000 scanner

1D/2D and MRZ scanning for busy counters - keyboard-wedge today; USB-COM integration on the roadmap.

Live surfaces

In action

See how kiosks, public displays, and counter clients keep every branch moving in real time.

Kiosk issuing

Visitors pick a service and receive a printed token with QR or secret-code tracking.

Public display

Lobby TVs cycle called tokens, messages, and merged service views for waiting areas.

Counter workflow

Staff call, serve, hold, recall, and transfer tokens from the desktop counter client.

Mobile

Mobile apps

Two Flutter apps - one for customers, one for supervisors.

Customer

QFlow Track

Register from a printed ticket, verify ownership, follow a live timeline, receive push notifications, and cache status when a branch tunnel is temporarily unreachable.

  • Central account with local branch tokens
  • SSE live updates and notification inbox
  • English, Arabic, and Kurdish UI
Staff

QFlow Manager

Supervisor app for dashboard checks, manager analytics, and operational reports - with location filters, auto-refresh, and RTL support.

  • Dashboard and analytics on the go
  • User, monthly, queue-list, and statistical reports
  • Profile, theme, and language preferences

Ready to explore the full system?

Read the complete product documentation - architecture, licensing, sync, displays, and operations - in three languages.

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